FAQ’s

Most frequently asked questions

SHIPPING AND DELIVERY

Yes, we ship all over the India. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.

It depends on where you are. In case your order consists of personalized products, your order will be shipped within 7-8 working days (excluding Saturday, Sunday and public holidays). In case your order consists of non-personalized products, your order will be shipped within 1-2 working days (excluding Saturday, Sunday and public holidays). The tracking details will be emailed once the order has been shipped. Post shipping, delivery can take anywhere between 3-8 working days.

In case of your order is marked delivered but not delivered, please raise the concern on teamlovelynk@gmail.com within 72 hours of the order being marked delivered.

We offer Free Shipping on orders above Rs.1000, for orders below Rs.1000, the applicable charges are Rs 90.

RETURNS AND EXCHANGES

We always aim to make sure our customers love our products, but if you do need to return an order, we’re happy to help. Replacement or refund is valid only in case a product was damaged in transit or wrong product received. Just email us directly at teamlovelynk@gmail.com within 48 hours of delivery of the product along with the image of the damaged product and we’ll take you through the process.

No Return, No Refund Policy for Customized Products

At LoveLynk, we take pride in offering meticulously crafted customized products tailored specifically to meet your unique preferences. As each item is customized and created to your specifications, we regret to inform you that we do not accept any returns or exchanges under any circumstances.

Our commitment to delivering top-notch quality means that every product undergoes thorough inspection and quality checks to ensure it meets our stringent standards before it reaches your hands.

Prior to finalizing your order, we encourage you to review all details, including sizes, colors, spellings, and any other personalized elements to guarantee accuracy. Once an order is confirmed and processed, changes or cancellations cannot be accommodated.

In the rare event that your product arrives damaged or with manufacturing defects, please reach out to our customer service team within 2 days of receiving your order. We will work diligently to address the issue and provide a suitable resolution, which may include a replacement or store credit at our discretion.

Please note that this policy is applicable solely to customized products and does not affect your statutory rights concerning faulty or misrepresented goods.

We appreciate your understanding and support of our no return, no refund policy as we strive to deliver exceptional, tailor-made products that exceed your expectations.

If you have any further inquiries or require assistance, please do not hesitate to contact our customer service team at 8928505099/teamlovelynk@gmail.com

Thank you for choosing LoveLynk. Your satisfaction is our utmost priority.

Once the product is received by us, refund / exchange will be initiated within 2- 5 business days post the quality check.

For prepaid orders, refunds will be initiated via the original payment method or alternatively store credit can be processed, as per your preference.

For COD orders, personal bank information needs to be provided for transfer of the refund or alternatively store credit can be processed, as per your preference.

Please note: The refunded amount will be exclusive of the original shipping charges while placing the order.

CANCELLATIONS

There are no cancellation charges levied by us.

Personalized orders once placed cannot be cancelled. In case of a COD order, the item(s) that you want to cancel have not been shipped yet, you can write to our customer support team on teamlovelynk@gmail.com An order post-dispatch cannot be cancelled.

In case of a prepaid order, the amount will be refunded to you within 2-8 business days after the cancellation request is duly processed by us.

OTHER

For any other queries you can write to us on teamlovelynk@gmail.com or call us on +91 8928505099, between 11:30 am to 6:30 pm, Monday – Friday. We will be happy to assist you.

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